Then wait until it fully boots back up – this should take about 2 minutes. If everything’s powered and connected to Ethernet, you can try power cycling your ADTRAN modem. Power cycle your eero and ADTRAN modem:.It should make a clicking sound when inserted. The lights on your modem and your eero’s LEDs should be on.Ĭheck to see that your gateway eero and ADTRAN modem are both connected via Ethernet and that the Ethernet is properly plugged into both devices. Make sure your eero and ADTRAN modem are both plugged into a power source. If your network is offline, you will want to troubleshoot your network. If you’re still having trouble, contact us, and we’ll help you get to the bottom of it. Remove the power cable from the eero Gateway for 30 seconds. Plug the power cable back into the eero and wait 2 minutes.If issues remain, remove the power cable from the ADTRAN modem for 30 seconds. Plug the power cable back into the ADTRAN modem and wait 2 minutes.If the lights are off, validate the power cable is connected to the eero. Make sure the other end of the power cable is connected to a working power outlet.Check the eero Gateway and validate it has power. Visually check that the LEDs are lit up.Validate the ethernet cable is plugged into the ADTRAN modem labelled “10GE.” Validate the other end of the ethernet cable is connected to the eero Gateway.Make sure the button is pressed IN and set to On. The ADTRAN modem has an On/Off button.The power cable will connect to the ADTRAN modem labelled “Power.” Make sure the other end of the power cable is connected to a working power outlet. If the lights are off, validate the power cable is connected to the ADTRAN modem.Check the ADTRAN modem and validate it has power and is turned On.Here are some troubleshooting steps you can try. When everything is running correctly, the eero’s status light will be solid white. On the front of the eero Gateway, there is a LED status light.
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